Returns and refunds

Returns and Refunds

1. Right of Withdrawal

Pursuant to articles 52 and following of Legislative Decree 206/2005 (Consumer Code) and applicable European legislation, the consumer customer has the right to withdraw from the contract within 14 calendar days from the date of receipt of the products, without being obliged to provide any reason.

To exercise the right of withdrawal, simply send a communication to info@magiclash.it, indicating "WITHDRAWAL" followed by the order number in the subject line.

Once the request is received, MagicLash will provide instructions for returning the products.

2. Conditions for Return

Products must be returned intact, unused, complete with all accessories, in their original packaging, and adequately packed.

Pursuant to article 59 of the Consumer Code and applicable legislation, it is not possible to exercise the right of withdrawal for sealed products that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery.

Therefore, eyelashes, adhesives, and other sealed products cannot be returned if they have been opened or used, except in the case of a defective or non-conforming product.

3. Return Costs

In case of exercising the right of withdrawal, the costs of returning the product are borne by the Customer, unless otherwise indicated by MagicLash.

This excludes cases of defective or non-conforming products, for which all return and any replacement costs are fully borne by MagicLash.

4. Refund

Once the returned product has been received and verified, MagicLash will issue the refund within 14 days, using the same payment method used for the purchase, unless otherwise agreed with the Customer.

MagicLash may withhold the refund until the products are actually received or until the Customer has provided proof of shipment, whichever comes first.

Any shipping costs incurred for the delivery of the order will only be reimbursed in the cases provided for by current legislation.

The refund will be made in the currency used for payment of the order. Any differences arising from exchange rates applied by the payment service provider or the Customer's bank are not attributable to MagicLash.

5. Defective or Non-Conforming Products

If the Customer receives a defective product, damaged during transport, or not conforming to the order placed, they are invited to contact Customer Service within a reasonable time from discovering the defect by writing to info@magiclash.it, indicating the order number and attaching photographs documenting the problem.

Once the report has been verified, MagicLash will provide instructions for returning the product, if necessary.

In case of confirmed non-conformity or defect of the product, all shipping costs related to the return and any replacement will be fully borne by MagicLash.

The Customer will be entitled, as provided for by current legislation, to the replacement of the product or, in cases provided for by law, to a refund of the amount paid.

6. International Orders

For orders shipped outside Italy, the processing times for returns and refunds may vary depending on the destination country and the assigned courier.

For shipments to countries within the European Union, no customs duties are expected.

If MagicLash makes shipments available to non-EU countries, any duties, import taxes, or other charges provided for by the legislation of the destination country will remain the responsibility of the Customer, unless otherwise indicated on the website.

7. Contacts

For any information regarding returns and refunds, please contact:

MAGICLASH S.r.l.
Via del Serafico 89/91
00142 Rome (RM)

Email: info@magiclash.it